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Terms and Conditions


The offer and sale of products made on the website are governed by these General Conditions of Sale, as well as, although not expressly provided for, by the Italian Civil Code and Legislative Decree 206/2005 (Consumer Code) where subjectively applicable.

The Customer is required, before submitting their purchase order, to carefully read these General Conditions of Sale.

The forwarding of the purchase order implies full knowledge and express acceptance of both the aforementioned General Conditions of Sale and what is indicated in the Order Form.

Once the online purchase procedure has been completed, the Customer is required to print and keep these general conditions of sale and the related order form, which have already been viewed and accepted.

As the selling party, Le Sac invites all users and guests of its website to carefully read these General Conditions of Sale before placing an order.

These General Conditions of Sale apply to all orders for the purchase of products directly from the Site by a user or guest who is a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (“Consumer” ).

Le Sac reserves the right to update its GCS at any time and without notice and therefore the GCS present on the Site at the time the order is placed by the Consumer will apply to each order.


In line with the provisions of Article 49 of the Consumer Code – Legislative Decree no. 206/2005 Exercise of the right.

The Consumer has the right to withdraw from the purchase made, without giving any reasons and without penalties, within 14 calendar days from the day on which the Consumer, or a third person appointed by him, other than the courier, received the Ordered product. The date of the delivery receipt of the Order at the agreed shipping address will be valid. If the deadline expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

The withdrawal must be made by sending a request by sending an email to lesacmontepulciano@gmail.com. In case of exercise of the right of withdrawal, the products already delivered must be returned perfectly intact and in their original packaging.

Once the right of withdrawal has been exercised as provided for in the preceding paragraph, the Consumer must return the Products within 14 calendar days from the day on which he communicated the withdrawal. To this end, the Consumer will receive instructions for the return and to contact the agreed courier who will collect the package. These expenses are borne by Le Sac.

If the Consumer fails to return the Products for which he has exercised his right of withdrawal, within 14 calendar days from the day he sent the notice of withdrawal, the company reserves the right to refuse the return. Once the Seller has received the products, and verified their integrity, within 14 days from the knowledge of the exercise of the right of withdrawal, the product will be replaced by the methods indicated in the withdrawal exercise notice, as indicated in the documentation. accountant sent to the Customer.


Le Sac undertakes to do everything in its power to deliver the Product (s) by the date indicated in the relevant Shipping Confirmation, it being understood that the shipping and delivery times indicated in the Shipping Confirmation are purely indicative and not mandatory and therefore Le Sac assumes no responsibility in case of delivery after the terms indicated.

If the delivery times of the ordered Product are delayed with respect to the delivery times indicated in the relevant Shipping Confirmation, the Consumer may contact the Assistance service.

The risks relating to the Products pass to the Consumer upon delivery of the Products to the Consumer himself or to a third party, other than the carrier, indicated by the Consumer.

Upon delivery of the Products, the Consumer must sign the delivery note and write down any comments on problems encountered at the time of delivery, such as obvious damage or signs of packaging manipulation.

If, the Consumer has made annotations on the bill accepting the shipment with specific reservation in the face of an obvious anomaly in the packaging (wet, laundry, torn etc.), and / or when opening the packaging he realizes that the Products are damaged by transport, or different from those ordered or, again, that there are no Products related to the same order, the Consumer must inform Le Sac immediately and in any case within 5 days of delivery. After this deadline, no complaints will be accepted for problems connected with transport.


The prices indicated on the Site for the Products include VAT as required by law, but not the shipping and delivery costs for the whole national territory which will be added to the total due: the shipping costs are indicated in detail during the payment procedure and s ‘therefore intend to be accepted by the Consumer at the time the Order is sent.

Le Sac reserves the right to make changes to its prices at any time and without notice, it being understood that, limited to Orders being accepted or already accepted, the prices in force at the time the Order is sent by the Consumer will apply. .

Product prices may vary between Site and stores.

It is possible to pay the price of the Products purchased in the following ways:


Payment by credit card belonging to the Visa, Mastercard, Maestro circuits. For credit card payments, once the Order has been received, Le Sac will pre-authorize the Consumer’s credit card to make sure that the latter has sufficient funds to complete the transaction. The card will be charged at the time of shipment of the Order when the Consumer is notified with the Shipping Confirmation. Credit cards will be subject to checks and authorizations by the issuer of the same. Le Sac will not be responsible for any lack of authorization by the entity in question and, if this entity does not authorize the payment, Le Sac will not be responsible for any delay or non-delivery and no contract with the Consumer can be concluded.

If the Consumer chooses to pay with Paypal, Le Sac reserves the right to check the validity of the Paypal account and that there are sufficient funds to pay for the purchase. The relative amount will be reserved in the account for 72 hours and debited at the time of shipment of the Products to the Consumer when the Consumer is notified with the Shipping Confirmation. If at the time of the debit the relative amount is no longer available, the order will be canceled.


The information or personal data provided by the Consumer will be processed on the basis of what is indicated in the information available on the Site in the Privacy section in accordance with the provisions of European Regulation 679/2016. The function of purchasing the Products as a guest is available on the Site. With this method of purchase, only those data that are essential to process the Order and issue the invoice will be required.

These General Conditions, as well as any document expressly referred to in them, represent the entire agreement between the Consumer and Le Sac regarding the subject of the Contract and replace any previous agreement, understanding or pact between the same, whether oral or written.

The applicable legislation provides for the obligation of part of the information or communications sent to the Consumer to be in writing. The Consumer accepts that most of the communications exchanged with Le Sac through its website are in electronic format, thus considering the legal requirement that the written form is satisfied for such communications. If the validity of one or more provisions of these GCS is questioned following a decision by a court with jurisdiction, the other provisions will continue to have full force and effect.



Returns from purchases at the lesacmontepulciano.it e-shop are completely free.

You have up to 14 days from receiving your order to make a return in two different ways: by express courier, according to your needs.

The procedure is quick and easy.

The return will be accepted for defects, non-conformities or defects due to production only in the first 5 days from delivery of the product. For other reasons, the remaining 10 days from the delivery date are available.
Send an email to lesacmontepulciano@gmail.com
You will be asked to specify the item / items to be returned and the reason for the return. Write a valid reason in the comments.
Within 7-10 days of accepting the return, I would receive the exchange of the goods.
It is possible to return and replace the product only once within 14 days from the date of delivery. (In some cases the company reserves the right to charge the buyer for shipping costs.)
It is not possible to replace or request a return if the product has already been replaced once. (In some cases the company reserves the right to charge the buyer for shipping costs.)